What personal data we collect, why, and the choices you have

Last updated: 2 November 2026

This policy explains how the International Scaffolding Institute (ISI) handles personal data when you use our website, verification services, training records, membership and centre accreditation.

1. Data we collect

• Identity and contact details such as name, date of birth, photo, email, phone and company.
• Training and certification records such as courses, assessment results, certificate numbers and validity dates.
• Membership and accreditation documents such as trade licences, company registration and identity documents you upload.
• Website data such as pages visited and device information, collected through cookies (see the Cookie Policy).

2. Why we use it

• To issue, maintain and verify certificates and cards.
• To process membership and centre applications and carry out audits.
• To answer enquiries and handle complaints and appeals.
• To meet legal obligations and protect the integrity of ISI certification.

3. Public verification

When someone checks a certificate number, we show only what is needed to confirm it: the holder's name, photo, course, level and validity. Membership details appear in the public registry only where you chose a public listing, and you can withdraw this at any time from your dashboard.

4. Who we share data with

We share data only with the authorised centre that trained or assessed you, with service providers who host and support our systems under contract, and with authorities where the law requires. We do not sell personal data or share it for third-party marketing.

5. How long we keep it

Certification records are kept for as long as a certificate can be verified, and for a reasonable period afterwards to deal with queries and fraud. Application documents are kept for the life of the membership or accreditation and then deleted or anonymised.

6. Security

Access to records is limited to staff and centres who need it. Uploaded documents are stored in restricted storage and are not published.

7. Your rights

You can ask to see, correct or delete your data, or object to some uses, by emailing [email protected]. We may need to keep certification records where we have a legal or verification reason to do so.

Questions about this document? Contact ISI