How ISI keeps certification decisions independent

Last updated: 2 November 2026

ISI's value depends on employers trusting that a certificate means what it says. We keep certification decisions separate from commercial interests.

Our commitments

• Certification decisions are based only on evidence from assessment against ISI standards.
• Assessors declare any personal or commercial link with a candidate or centre, and do not assess where a conflict exists.
• Fees never depend on the outcome of an assessment.
• We review risks to impartiality regularly and act on what we find.

Raising a concern

If you believe a decision was influenced by a conflict of interest, tell us through the Complaints and Appeals Policy.

Questions about this document? Contact ISI