Terms and Conditions of Sale

If you register for, purchase, access or use one or more of our training courses, you are agreeing to comply with, and be bound by, the following terms and conditions which govern ISI relationship with you in relation to our training courses. If you do not agree with any part of these terms and conditions, you must not register for, purchase or access any of our training courses.

By continuing to access/use the Dashboard and/or training courses, the purchaser agrees to comply with all these conditions.

The Purchaser must cease to use and deactivate their Dashboard and training courses if they do not agree to any changes to these terms and conditions.

Key terms used in these terms and conditions of sale are:

‘ISI’ or ‘us’ or ‘we’ refers to the owner of this website whose registered office is
‘Customer’ or ‘You’ refers to anybody that is defined as a Purchaser, Coordinator, Student, or anyone else acting on behalf of those people
‘Purchaser’ refers to anybody that buys training courses from us, either for themselves, for someone else, or on behalf of an organization
‘Coordinator’ refers to a person that the Purchaser nominates to assign purchased training courses to Students and to receive certificates issued to those Students
‘Students’ refers to a person enrolled on an training course
You can contact us on support@I-scaffold.com for more information regarding these terms and conditions.

General Terms of Access and Intellectual Property Rights

The registration, purchase, access and use of ISI training courses is subject to the following terms of access and intellectual property rights:

Our Websites, Dashboard and training materials must not be used for any purposes that are unlawful or fraudulent.
Customers are only granted non-exclusive license to access our websites, Dashboard and training courses in accordance with these terms and conditions.
The Purchaser will nominate a Coordinator to place Students on purchased training courses, receive and forward login details to Students and to receive certificates issued to those Students.
The Purchaser will need to provide us with the Coordinator’s name and valid email address
The Purchaser will ensure that the Coordinator(s) and users of training courses, are aware of, and comply with, these terms and conditions.
The Coordinator will be provided with a means to enroll Students on purchased training courses
The Coordinator will be emailed login details for the Students that they enroll on purchased training courses. The Coordinator will need to forward these on to the Student.
The content, information and materials featured in our training courses are for the Student’s general information and use only
The copyright and all other intellectual property rights on our websites, our Dashboard and all our Courses, the content of them and associated materials is owned solely by ISI Reproduction of the content, information or materials featured in our training courses, our Dashboard and our Websites is strictly prohibited
The Customer, or anybody working on the Customers behalf, may not copy, reproduce, recreate, modify, alter, distribute, publish, display, store, post, transmit, revise, decompile, disassemble or reverse engineer any of the content or the products available on this website, directly or indirectly, without the express written permission of ISI
The Customer must agree not to resell, license or sublicense for profit or otherwise provide a third party with access to the training courses or individual training lessons which are available on the ISI website
The Customer may not attempt to derive the source code of any of the website’s products or services or otherwise use the products or services to develop any other computer program. Unauthorized use of any of the training courses featured on this website will give rise to a legal claim for damages and/or be a criminal offence and lead to prosecution
The Customer accepts responsibility for making any necessary changes to their IT systems in order to receive emails from us (including anything from @I-scaffold.com and specifically no-reply@I-scaffold.com) or to access the training courses (including enabling the use of cookies and using an up to date, compatible web browser).
The customer accepts that we provide no guarantees that completion of our courses indicates a Student’s practical aptitude in that area.
The Customer accepts that, where provided, the Coordinators dashboard is provided by us independently of the purchased training products. Its availability does not therefore form part of the purchase and it may be changed or removed at our discretion.
The Customer accepts that any information submitted to us during the course of study, will be considered non-confidential and may be shared with third parties such as our approval bodies.


Payments can be made by:
Credit card or debit card via the website
BACS transfer in response to an invoice
Cheque in response to an invoice
ISI are responsible for the website transaction. Customer details are entered on a secure page operated by WooCommerce and are transferred to SagePay by SSL. Credit and debit card details are processed by SagePay and are secured according to their level 1 PCI DSS certification.

Payment must be received by us before access is granted.

Delivery policy

This invoice will need to be paid before ISI will issue login details. After a purchase has been made, the Purchaser will be sent an email from no-reply@I-scaffold.com titled ‘How to enroll on your course(s) from. The nominated Coordinator will need to follow the instructions in the email to access a Dashboard. (If the email is not received at the Purchaser’s email address, then please check the associated SPAM/junk folder. If it is not there after one hour, then please email support@I-scaffold.com and a copy will be sent out again. Adding no-reply@I-scaffold.com to your safe senders list will help you to receive emails from us.)

The Coordinator will be able to create Students and allocate them to their courses using the Dashboard. The Coordinator will receive an email from no-reply@I-scaffold.com containing the Student’s login details. These will need to be forwarded on to the Students.

Access timescale – Coordinator’s dashboard

Access to the Coordinator’s dashboard granted solely at the discretion of ISI and will generally start as soon as a purchase is made. Access to the Coordinator’s dashboard will cease if it is not accessed for 12 months or at the discretion of ISI. Unallocated courses will be deemed to be expired at that point.

Access timescale – Courses

It is the sole responsibility of the Purchaser, or their nominated Coordinator, to ensure that their students access and complete their courses within the required timescales.

Customer accounts – General

ISI reserves the right to terminate Customer access to our training courses without a refund and prohibit access to all of the training content, information and materials if any breach of these Terms and Conditions is suspected.

Customers are prohibited from sharing access to a training package with a third party who is not subject to these terms and conditions. The Purchaser and Coordinator are responsible for keeping their login details (i.e. username(s) and password(s)) secure. If a third party who is not subject to these terms and conditions is found to be using a customer ’s login details, the Purchaser’s and/or Coordinator’s access to ISI training platform will be terminated and the Purchaser will not be entitled to a refund.

Only the Purchaser, or existing Coordinator can request that a Coordinator’s details are changed. This request must be sent from the Purchaser, or existing Coordinator to ISI by email via support@I-scaffold.com They will need to provide name and email details of the existing Coordinator and the new Coordinator. ISI aim to process such requests within 48 hours.

Only the Coordinator can request that a student’s details are changed (eg spelling of a name corrected). This request must be sent from the Coordinator to ISI by email via support@I-scaffold.com . The coordinator will need to provide details of the required change. ISI aim to process such requests within 48 hours.

Only the Coordinator can request that a Student’s logins are transferred or terminated. This request must be sent from the Coordinator to ISI by email via support@I-scaffold.com , stating exactly what is requested. Under no circumstances may access to a training course be transferred once the original Student has accessed the materials. ISI reserves the right to refuse to transfer or to terminate a Student’s access. ISI aim to process such requests within 48 hours.

Refunds, Returns and Cancellations

Purchasers may request a refund only if the purchased training package has not been accessed. No refunds will be issued by ISI once the training package has been accessed. Any such requests for a refund must be made within 14 calendar days of the original purchase. No refunds will be provided by ISI for requests made after the 14 days. To submit a request for a refund, the Customer must contact ISI by sending an email to support@I-scaffold.com .
Please include your Order Identification (ID) Number (which is provided in the billing email sent to you upon successful purchase of one of our training courses), Full Name, Email Address, Billing Address and Telephone Number in your refund request, along with a copy of your receipt of purchase. You will receive confirmation of your refund via email if and when your refund request is approved by a representative of ISI. Refund requests that are submitted by Customers more than seven calendar days after the original purchase date will not be processed. No exceptions will be made to this policy. After a refund is issued, the client is obliged to destroy all digital copies and physically printed copies of the content, information and materials associated with the training course that he or she has requested a refund for.

Receipts, Billing and Settlement

Receipt of purchase is provided online at the time of purchase with a copy sent via email from ISI to the address specified by the Customer at the time of purchase. It is important that the Customer prints, saves and maintains a copy of these receipts because the information contained within the receipts will be required if there are any technical or other unforeseen issues in the future that affect your access to the training platform or if you request a refund. Any information contained within the receipt(s) that is deemed by the Customer to be incorrect or incomplete must be raised by the Customer with ISI via email, writing or telephone within 48 hours of the time of purchase. We will end devour to rectify the incorrect or incomplete information within 48 hours of receiving a reasonable request from the Customer.

Privacy and cookie policies

Our privacy and cookie policies are displayed on our website at: https://ISI.us/policies/


Except where expressly started in these terms and conditions, we do not give any warranties, representation or undertakings in relation to our Dashboard and training materials. Any warranty, representation or condition which may be implied or incorporated into these terms and conditions by common law, statute, or otherwise is excluded to the fullest extent permitted by the law. The Purchaser must decide on the suitability of our courses for their intended Students. We do not accept any liability for determining the suitability of the training for the Purchaser’s intended Students.

These Terms and Conditions do not limit or exclude our liability for death or personal injury caused by our negligence or fraudulent misrepresentation, where it would be unlawful to do so. Under no circumstances will we be liable for any loss of business, profit, goodwill, data, anticipated benefits, or any indirect consequential loss. Our total liability for all losses related to these terms and conditions shall not exceed the total amount paid by the Purchaser for the courses, except where cover is provided by our professional indemnity insurance.